|Shopping guide for Order, Shipping and Return & Exchange
If it's your first time shopping with us, please read this throughly.
|Store membership is 100% FREE service.If you are a registered member,
your information will be automatically filled in on order form. Members
can benefit from Store Events and Special promotions.
|We are doing our best to help you to enjoy shopping with us. Order
proceduer is as follow:
|Payment information for the international orders There are 2 ways
of payment for international orders:
- Credit Card:
We use WorldPay's(worldpay.com) WorldWide Credit Card payment
- Wire Bank or Swift Transfer:
* Please confirm item(s) availability with us via email or you
can order through our shopping cart of online shop.
If the item is available, you can place an order at our online
shop or by email with your firm commitment to purchase with payment
|Credit Card payment:
|If paying by Visa or MasterCard, please provide the following information
via fax or email. If sending info by e-mail, you could break up the
card number and expiration into different messages.
Information on the web is transmitted in small packets that are routed
through different servers and it is probably more secure than giving
your credit card information in one email.
- Name on credit card
- Your order. (reference number, quantity and price)
- Your credit card number
- Expiration date
- Billing address. - We will only ship to Billing Address.
- Total amount of charge
- Your signature
- Telephone number: (a telephone number is important, we do verify
your phone number)
International Orders with Credit Cards please provide copy of
Front and Back of card and picture
identification(Government issued ID, eg Driver's license, ID, Passport)
with billing address. Your
name on Identification must match with the credit card name you
are paying with.
|Wire Bank or Swift Transfer:
|Wire Bank or Swift Transfer. This payment option is an efficient
way for paying than using a credit card. Here are the guidelines and
procedures for a bank transfer:
- Place your order using our online shopping cart. Make note
of the order number and the total amount of your order.
- Contact your bank and request a bank transfer of funds to our
bank. The funds must be in the currency you selected to pay and
equal to the total amount of your order. Please add * USD$ 20.00
wire transfer fee
- Instruct your bank to make reference to your order number in
- Provide your bank with the following information about our
CHB[KIm Eun Hee] [Account Number : 961-71-002738&*Mok-Dong
11th Branch,158-771&*CHOHKRSE&*&*] Beneficiary(Payable
to) : dreamofdoll
* Important: A $20.00 wire
transfer fee is required on all wire transactions. This amount will
added and notated as "Wire Transfer Fee" on invoice. *Note
that all funds must be received before your order is processed and
Please DO NOT send cash through the mail,
we will not be responsible for any loss.
Please note that we try to respond to all e-mails within one business
day. If you are expecting an order confirmation and do not hear
from us, please send the e-mail again
| SHIPPING & HANDLING
|Expected Delivery Time:
After your payment terms have been confirmed, (usually same day
with Credit Card order) by our credit department, the items you
ordered are processed and reserved for your order. Orders generally
take 1-2 business days to process depending on the styles being
When all the items on your order are processed, your order will
be filled and shipped. Because of our huge volume and ease of handling
with UPS, FedEx, EMS and DHL we generally utilize the these network.
Delivery will normally take 3 - 7 business days for Express and
14days to 30 days for surface or regular delivery to deliver your
package, either door to door, or door to airport. For most orders,
delivery will be made to the actual address given. Please note that
if you do not provide complete and accurate billing information,
your order will be delayed until our shipping department receives
the required information.
On most items dreamofdoll will ship your product within 24-48
hours. On product not in stock, average delivery time is about 10
to 14 days. But for the dolls, it takes 4-6 weeks after we check
your payment, all of our dolls are made to orders. If we foresee
a delay in shipping or possible backorder, we will contact you by
phone or e-mail to make you aware of any delays on your order. dreamofdoll,
will do everything it can to make your shopping experience a pleasurable
Dreamofdoll, uses EMS which is Licensed Truckers to ship your products. On some heavy items
dreamofdoll will contact you by phone or e-mail with detailed shipping
quote to your area.
|Customs duty on International Orders:
We are not responsible for customs and duty on international
orders. Items must be declared and insured for the full purchase
price. If an item is not insured or declared for the full purchase
price, buyer is responsible for any loss or damage during transit.
| RETURN & CHANGE
|Returns [Return policy]:
If you need to return an item,please contact dreamofdoll by phone
or E-Mail and request a RAN (Returned Authorization Number). Returned
items MUST have the RAN (Returned Authorization Number) written
BOLDLY on the box of the returned item. Return shipping charges
are your responsibility. We recommend that you insure the item when
shipping. All items returned must be in new and unused condition.
dreamofdoll will issue a refund "less shipping and a 25% restocking
fee" for orders made in error by the customer within 10 days
of date shipped, or if you order a product and change your mind
about the order and wish to cancel the order after the product has
been special ordered for you a 25% restock fee still applies plus
Carton must be un-opened and all product accessories, manuals, etc.,
intact, new and un-used. After this 10 day period, it is at the
discretion of dreamofdoll to accept any inventory back. Once a return
authorization number has been issued, it is only valid for 15 days
after issuance. After this 15 day period dreamofdoll will refuse
CLOSEOUTS, CUSTOM ORDERS AND DEMO ITEMS are not returnable. SPECIAL
ORDER items that are not regular in stock items are also not returnable.
|Merchandise Damaged In Delivery:
For your protection, do not sign for merchandise until you have
inspected your product for damage. If the damaged merchandise is
received, keep the original carton the product arrived in and take
the following steps: Shipper- U.P.S, FedEx, DHL, EMS, contact quickly
your local shipping company office for a damage inspection report.
Request that Shipper. return the merchandise to the return address
on the package or carton. Do not return the product or merchandise
yourself as this may slow down or delay your credit or reorder.
Shipper. will issue you a Damage Call Tag Number. After receiving
this call tag number contact dreamofdoll and we will ask for the
Damage Call Tag Number and issue you a Return Authorization Number.
Shipper-Common Carrier, Trucking Company, Etc.., If a Trucking Company
or Common Carrier delivers damaged merchandise to you at the address
you requested, have the driver write down the nature of the damage
on the Bill of Lading. Be sure both the driver and you sign this
Bill of Lading. If damage to the merchandise is severe you may refuse
the delivery. Be sure that the driver has noted the damage in detail,
both of you have signed, and get your customer copy of receipt or
Bill of Lading. Contact dreamofdoll for additional instructions.
dreamofdoll is not responsible for all Not-inspected damage items
at time of delivery.
Defective merchandise can be returned to dreamofdoll within 7
days of receipt of receiving the merchandise at the address you
specified to us when the order was placed. Certain merchandise may
require manufactures service first before the return is allowed
in order to correct the problem. To return your product or merchandise
call dreamofdoll right away.
All order cancellations that are successfully submitted and processed
before the order is processed and ships out from the warehouse does
not subject to 25% restocking fee. At dreamofdoll cancellations
are possible for any reason and you will receive a complete refund
less a 25% restock fee if returned. If the product or merchandise
has already been processed or shipped, it is your responsibility
to cover or pay all shipping and handling charges to you and back
to us. All orders will have a 25% restocking fee if return is requested.
All orders placed on-line or by phone will require a 25% restock
fee if returned as well as freight paid by consumer back to us.
dreamofdoll reserves the right to change the terms and conditions
of this Agreement and any membership policies at any time without
notice. dreamofdoll at its discretion may also cancel an order prior
to shipment from a free email account as well as as any other type
email account. dreamofdoll also reserves the right to cancel any
order for any reason at anytime.
|The Store has security measures in place to protect the loss, misuse
and alteration of the information that we collect. We utilize a firewall
and use SSL encryption to keep this information secure. We use your
Internet protocol address to help identify you and your shopping cart,
to keep track of the items in your shopping cart so you don't have
to re-enter them each time you visit.
| CUSTOMER SERVICE
|For Products information, Fax orders, Payment, Order Status, and
Return & Exchange, please query your inquiries to follwoing contact
- Email : email@example.com
- Address : Sinjeong-dong 325, Yangchen-gu,Seoul,Korea.